Customer Experience summit 2019

Customer Experience summit 2019

Customer experience summit – 55% consumer still prefer the traditional customer service over chatbot because AI can’t detect urgency and emotion. Blended-AI might be the solution. – Learn about the difference between multi-channel and omnichannel...
HSBC brainstorm session

HSBC brainstorm session

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IBM digital summit 2020 Virtual digital visualisation

IBM digital summit 2020 Virtual digital visualisation

IBM digital summit 2020 Virtual digital visualization Explore the latest advances in technology and transformations to improve business agility, redefine business as usual and get ready to face the global disruptions. 4 sessions given by: 1. Keynote: Scale Innovation...
Warwick in HongKong and Malaysia

Warwick in HongKong and Malaysia

Warwick Alumni Gathering brought alumnis across the globe together once again, with heartfelt gatherings held across Malaysia and Hong Kong. Together with my Hong Kong partner, we spent the evening connecting with fellow Warwick graduates, listening to everyone’s...