Customer experience summit

– 55% consumer still prefer the traditional customer service over chatbot because AI can’t detect urgency and emotion. Blended-AI might be the solution.
– Learn about the difference between multi-channel and omnichannel
– “UP” the 6 levels of CX
See some insights and knowledge shared by the speakers included New York Times Bestselling Author Ron Kaufman, Scott Friedman, Dr. Alan Downe and etc.
CX Summit 2018 providing a platform for thought-leadership, case study sharing, expert panel discussion, idea exchanges (via Meeting of Minds), demo at the mini-EXPO or simple business networking engagements all throughout the 2-days Summit that will provide invaluable tips for each delegate/brand to shape their own CX framework. Read more at CCAM